1.) Front Desk Agent
Front Desk Agent
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/ visitors and dispatch bell staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests’ personal checks and traveler’s checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Address guests’ service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/ offerings.
Assist other employees to ensure proper coverage and prompt guest service.At least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management
Minimum 1 year experience in Front Office, Guest Services or related professional area in an international hotel chain
Excellent interpersonal and communication skills
Ability to focus attention on details and to handle multiple tasks
Result driven, proactive and reliable personality
Knowledge of Opera is advantageous
Excellent command of both written and spoken English
No military obligation for male candidates / at least 2 years postponement
Çalışma Yeri : İstanbul
Firma : İstanbul Marriott Hotel Şişli
İlan : Front Desk Clerk
Tarih : 2019-01-07
Başvuru : Başvur
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